Support Engineer

Website Absa Group Limited

Job Description:

Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Responsibilities:

  • Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
  • Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
  • Leverage application documentation to guide users through application support processes
  • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
  • Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
  • Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
  • Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
  • Provide inputs into application documentation for end users

Job Requirements:

  • Linux (Jboss and Apache)
  • Bachelor’s Degree: Information Technology
  • Microsoft Power Apps/ Power Automate – advantage
  • Windows server knowledge – to be able to remediate vulnerabilities
  • Web services experience
  • Powershell – advantage
  • AWS – basic/beginner

Job Details:

Company: Absa Group Limited

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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