Support Engineer

Job Description:

Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Responsibilities:

• Leverage application documentation to guide users through application support processes
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Provide inputs into application documentation for end users
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services

Job Requirements:

• Powershell – advantage
• AWS – basic/beginner
• Linux (Jboss and Apache)
• Windows server knowledge – to be able to remediate vulnerabilities
• Bachelor’s Degree: Information Technology
• Microsoft Power Apps/ Power Automate – advantage
• Web services experience