Support Team Lead

Website Sanlam

Job Description:

To enable the effective functioning of the Distribution Division by leading a team of Regional Administrators across distribution channels to ensure they are provided with 1st class administrative support and service including.

Job Responsibilities:

  • Create, implement and maintain an effective communication framework between the team and other stakeholders to ensure effective information flow and workflow.
  • Facilitate internal team communication, coordinate tasks and manage/plan Administrator capacity to ensure a smooth, continuous and timely service delivery.
  • Continuously identify blockers to productivity (processes / policies / system challenges / etc.), and work with stakeholders to implement corrective action.
  • Communicate targets and SLAs to team members and ensure an adequate understanding.
  • Plan, organise, lead and control the team to achieve functional objectives, and ensure SLAs are achieved.
  • Implement and maintain processes, procedures and systems to ensure optimal operational effectiveness.

Job Requirements:

  • Operational management principles
  • Understanding and application of digital platforms / operational performance measurement tools
  • Minimum 3 year Degree / National Diploma in Business Management or a related field.
  • Relevant regulatory frameworks pertaining to an operational environment, like TCF, is essential.
  • Team leadership principles
  • Matric (Grade 12)
  • Client engagement principles

Job Details:

Company: Sanlam

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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