Job Description: To enable the effective functioning of the Distribution Division by leading a team of Regional Administrators across distribution channels to ensure they are provided with 1st class administrative support and service including. Job Responsibilities: Create, implement and maintain an effective communication framework between the team and other stakeholders to ensure effective information flow and workflow. Facilitate internal team communication, coordinate tasks and manage/plan Administrator capacity to ensure a smooth, continuous and timely service delivery. Continuously identify blockers to productivity (processes / policies / system challenges / etc.), and work with stakeholders to implement corrective action. Communicate targets and SLAs to team members and ensure an adequate understanding. Plan, organise, lead and control the team to achieve functional objectives, and ensure SLAs are achieved. Implement and maintain processes, procedures and systems to ensure optimal operational effectiveness. Job Requirements: Operational management principles Understanding and application of digital platforms / operational performance measurement tools Minimum 3 year Degree / National Diploma in Business Management or a related field. Relevant regulatory frameworks pertaining to an operational environment, like TCF, is essential. Team leadership principles Matric (Grade 12) Client engagement principles