Support Technician

Website Altron

Job Description:

We are looking for Support Technician who will provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. Build partner relationships with client. Build partner relationships and gaining user trust as a trusted IT advisor.

Job Responsibilities:

  • Ensure that contracted customer Service Level Agreements are met (resolved)
  • To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted
  • Customers and action to position SLA and satisfaction measurement for internal support.
  • To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
  • To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
  • Ensure that calls are checked and updated with the latest updates until call closure

Job Requirements:

  • CompTIA A+
  • Professional Qualifications
  • ITIL Foundation Certification
  • CompTIA N+
  • Microsoft Office 365 Fundamentals – MS900
  • Matric; Technical Support NQF Level 4
  • Microsoft Azure Fundamentals – AZ900

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Location: East London, Eastern Cape, South Africa

Application Deadline: N/A

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