Job Description: To investigate, monitor and resolve system and business issues/problems and to ensure the daily running of systems Job Responsibilities: Drive business profitability in the context of cost management through Information technology solutions Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective Increase operational efficiency and suggest solutions to enhance cost effectiveness Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts and provide ongoing feedback regarding system issues Job Requirements: A+, N+ or 3 Years Branch experience. ITIL Foundation\Service Manager\Cobit knowledge.