Team Leader

Website Absa Group Limited

Job Description:

Coordinate day-to-day team of knowledge workers, i.e. work with team, are not accountable for management in terms of: people, process, technology, budget. Contribute to managerial decision making.

Job Responsibilities:

  • Ensure that the Agent Sales follow the sales process by monitoring their telephone conversations and underwriting rules.
  • Address all non-adherence directly with the individual concerned by putting corrective measures, as coaching in place.
  • Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
  • Provide reporting of inbound and outbound calls and maintain standard reporting templates against relevant requirements
  • Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules.

Job Requirements:

  • Coordinating sales operations
  • ¬†Higher Diplomas: Business, Commerce and Management Studies (Required)
  • Completed NQF 5
  • Implementing sales techniques that allow the business to meet and surpass its sales targets consistently
  • Completed RE5
  • Developing the sales team, previous experience in managing a team

Job Details:

Company: Absa Group Limited

Vacancy Type: Full Time

Job Location: Pretoria, Gauteng, South Africa

Application Deadline: N/A

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