Job Description: Ensure a high performance, capable and empowered workforce who are future fit and complements the IL culture. Job Responsibilities: Efficient and easy-to-use end-to-end new business processes and systems that supports SLA’s with Distribution. Work collaboratively with other departments to identify and promote Operations best practices Focus on operational effectiveness and monitor all business activities in the new business team Evaluate and effectively manage risks and quality assurance. Job Requirements: 1 – 5 years’ Industry related experience, of which at least 2 years have been in a management, operational position. Key business processes and drivers within the financial services industry Relevant legislation Relevant Business Degree would be an advantage. Matric