Team Leader

Website Santam Insurance

Job Description:

The role is expected to lead and oversee a team of Policy Solutions Advisors responsible for rectifying advice (FAIS, TCF, PPR, POPIA, CPR/A etc. regulation), underwriting, process and processing errors, identified through: • Quality Assurance evaluations; • Direct Underwriting (UW) Centre Of Expertise (COE); • Head Office (HO) UW Governance; • Direct Complaints, extended to include HO Client

Job Responsibilities:

  • Generate reports on correction activities, performance metrics, and trends, providing insights to management for decision-making and process improvements. Quality Improvement Plan as output.
  • Ensure that correction processes adhere to all regulatory requirements and company policies, maintaining legal and ethical standards in insurance practices.
  • Identify and rectify errors, discrepancies, or inaccuracies in insurance policies, claims or customer records, ensuring that corrections are made accurately and promptly.
  • Implement quality control measures to review and validate the accuracy of corrections, minimizing errors and improving data integrity
  • Continuously identify opportunities for process enhancements and workflow optimization to increase efficiency and reduce errors, addressed through reporting and coaching

Job Requirements:

  • A relevant short-term insurance related qualification will be Advantageous;
  • Completed Matric (Grade 12);
  • FAIS compliance (NQF Level 4) – with credits in personal lines or Commercial.
  • 5 – 7 years’ people management experience;
  • 5 – 7 years’ experience in an operational environment (preferably within the short-term insurance industry

Job Details:

Company: Santam Insurance

Vacancy Type: Full Time

Job Location: Western Cape, South Africa

Application Deadline: N/A

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