Team Manager

Website The Foschini Group - TFG

Job Description:

Ensuring that 2nd line Service Desk employees are performing in line with agreed standards and are analysing trends in order respond to the IT & business needs appropriately

Job Responsibilities:

  • Leading 1st line Service Desk employees to ensure optimal service delivery and resolution
  • Ensure effective workforce planning and adequate resource to meet the business requirements
  • Ensure service delivery to the business through monitoring of SLAs
  • Ensure team productivity and performance is in line with agreed standards
  • Input into the department strategy and initiatives

Job Requirements:

  • Strong people management and interpersonal skills
  • A relevant IT qualification (minimum matric with MCSE)
  • A strong commitment towards professional service delivery & customer service
  • The ability to work in a highly-pressurised environment
  • Excellent presentation skills
  • 3-5 years proven management experience in an IT Helpdesk / Service Desk environment

Job Details:

Company: The Foschini Group - TFG

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

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