Technical Analysis Specialist

Job Description:

Managing and actioning all VB IT AO Incidents being raised in Remedy, including prioritisation based on incident impact on the business

Job Responsibilities:

• Provide the interface from the user base to the development team for any software related issues
• Participate in the Daily Stand-up reviewing all open issues for AO
• Managing the relationship with stakeholders and external support suppliers
• Ensuring all Audit and SOX requirements are fulfilled
• Manage the interaction between the integrated systems teams and the internal VB IT Development and Testing teams for related incidents

Job Requirements:

• Diploma/Degree in IT
• Ability to operate under pressure
• Conflict Management
• Core competencies, knowledge, and experience:
• 3 to 5 years IT experience in CRM or billing systems in Telecomms
• 5 years Application Support and Operations experience, including working closely with vendors.
• Influential Communication Skills Essential