Job Description: Managing and actioning all VB IT AO Incidents being raised in Remedy, including prioritisation based on incident impact on the business Job Responsibilities: Provide the interface from the user base to the development team for any software related issues Participate in the Daily Stand-up reviewing all open issues for AO Managing the relationship with stakeholders and external support suppliers Ensuring all Audit and SOX requirements are fulfilled Manage the interaction between the integrated systems teams and the internal VB IT Development and Testing teams for related incidents Job Requirements: Diploma/Degree in IT Ability to operate under pressure Conflict Management Core competencies, knowledge, and experience: 3 to 5 years IT experience in CRM or billing systems in Telecomms 5 years Application Support and Operations experience, including working closely with vendors. Influential Communication Skills Essential