Problem Analyst

Website Discovery Limited

Job Description:

Work closely with a passionate Applications Infrastructure support team to identify and investigate problems. The role requires conducting root cause analysis and identification of suitable solutions for the Applications Infrastructure team.

Job Responsibilities:

  • Provide updates to the Problem Manager
  • Using impact assessments to determine priority of a problem relative to other problems and business activities
  • Review a business/technical specification prior to development and identify any potential problems that could be created with the proposed solution
  • Determine the impact of a problem by determining severity, frequency and cost
  • Identify interim and long term solutions, taking into account cost effectiveness & ease of implementation
  • Determine the absolute cause of the problem by various means, including, but not limited to recreating the issues in a test environment, reviewing system design, asking relevant questions to stakeholders

Job Requirements:

  • Matric/Grade 12 Certification
  • Experience in problem solving and Root Cause Analysis
  • Strong statistical analysis and reporting
  • Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
  • Excellent communicator who follows and leads interchangeably
  • Minimum of 2+ years’ Problem Analysis experience
  • Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
  • ITIL V3 Certification

Job Details:

Company: Discovery Limited

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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