Job Description: Work closely with a passionate Applications Infrastructure support team to identify and investigate problems. The role requires conducting root cause analysis and identification of suitable solutions for the Applications Infrastructure team. Job Responsibilities: Provide updates to the Problem Manager Using impact assessments to determine priority of a problem relative to other problems and business activities Review a business/technical specification prior to development and identify any potential problems that could be created with the proposed solution Determine the impact of a problem by determining severity, frequency and cost Identify interim and long term solutions, taking into account cost effectiveness & ease of implementation Determine the absolute cause of the problem by various means, including, but not limited to recreating the issues in a test environment, reviewing system design, asking relevant questions to stakeholders Job Requirements: Matric/Grade 12 Certification Experience in problem solving and Root Cause Analysis Strong statistical analysis and reporting Self-starter who takes ownership, is accountable, and is able to work with minimal supervision. Excellent communicator who follows and leads interchangeably Minimum of 2+ years’ Problem Analysis experience Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines ITIL V3 Certification
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