Problem Analyst

Job Description:

Work closely with a passionate Applications Infrastructure support team to identify and investigate problems. The role requires conducting root cause analysis and identification of suitable solutions for the Applications Infrastructure team.

Job Responsibilities:

• Provide updates to the Problem Manager
• Using impact assessments to determine priority of a problem relative to other problems and business activities
• Review a business/technical specification prior to development and identify any potential problems that could be created with the proposed solution
• Determine the impact of a problem by determining severity, frequency and cost
• Identify interim and long term solutions, taking into account cost effectiveness & ease of implementation
• Determine the absolute cause of the problem by various means, including, but not limited to recreating the issues in a test environment, reviewing system design, asking relevant questions to stakeholders

Job Requirements:

• Matric/Grade 12 Certification
• Experience in problem solving and Root Cause Analysis
• Strong statistical analysis and reporting
• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
• Excellent communicator who follows and leads interchangeably
• Minimum of 2+ years’ Problem Analysis experience
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• ITIL V3 Certification